Refund policy

Last updated: 6 August 2026

We want you to love your Imbola piece. If something isn't right, we're here to help. This policy explains how returns, exchanges, and store credit work, and does not affect your rights under the Consumer Protection Act, 2008.

A note on our handcrafted pieces

Our products are created using natural dye and beadwork processes, which are inherently unique and organic. Colour variations and subtle irregularities are to be expected and are not considered defects.

1. Return window

You may request a return within 14 days of receiving your order. To be eligible, the item must be unworn, unwashed, in its original condition with any tags attached, and in its original packaging.

2. How returns are resolved — store credit

Imbola returns are resolved by way of store credit (we do not offer cash refunds for change-of-mind returns). Once your returned item is received and inspected, we issue store credit to the value of the item, which you can use at any time on imbola.africa. Store credit does not expire.

3. Exchanges

If you'd like a different size or piece, request a return for store credit and place a new order — this is the fastest way to get what you want while it's in stock.

4. Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or not what you ordered, contact us within 7 days of delivery at info@imbola.africa with your order number and photos. In line with the Consumer Protection Act, we will repair, replace, or refund the item and cover the return shipping. This is separate from the change-of-mind store-credit process above.

5. Items that can't be returned

For hygiene and other reasons, the following are not eligible for change-of-mind returns unless faulty: gift cards, pierced jewellery, and custom or personalised pieces made to your specification.

6. How to start a return

  1. Email info@imbola.africa with your order number and the item you'd like to return, within 14 days of delivery.
  2. We'll confirm your return and share the return address and instructions.
  3. Send the item back in its original condition. Return shipping for change-of-mind returns is at your cost; we cover it for faulty or incorrect items.
  4. Once we receive and inspect the item, we issue your store credit — usually within 5 working days.

7. Contact

Imbola by Tina Ngxokolo · info@imbola.africa · +27 72 168 2251.